Shipping and Return Policy

Through the LENS Eatery LLC is committed to ensuring a smooth experience for our customers. This Shipping and Return Policy outlines our guidelines for food delivery, shipping, and returns.

Shipping Policy

1. Delivery Areas and Availability

  • We offer local delivery services within [specify locations or radius, e.g., "a 20-mile radius of [City, State]"].
  • Delivery availability is subject to order volume and location.

2. Delivery Times

  • Orders placed before [Insert Time] will be processed and delivered on the same day, where applicable.
  • For pre-orders or bulk orders, delivery timelines will be communicated at the time of order confirmation.

3. Delivery Fees

  • Delivery fees may vary based on location and order size. The fee will be calculated at checkout or communicated during the ordering process.

4. Pickup Option

  • Customers may choose to pick up their orders at our location at no additional cost. Please arrive within the designated pickup time to ensure order freshness.

5. Shipping for Non-Perishable Items

  • For non-perishable items such as merchandise or packaged goods, we ship via [Insert Shipping Carrier] within the United States. Shipping fees and delivery times will vary based on the destination.

Return Policy

1. Perishable Items

  • Due to the nature of perishable food items, we do not accept returns or exchanges for food products.
  • If you are unsatisfied with your order due to quality or preparation issues, please contact us within 24 hours of receipt. We will assess the situation and may offer a replacement or store credit at our discretion.

2. Non-Perishable Items

  • Returns or exchanges for non-perishable items, such as merchandise, are accepted within 14 days of purchase, provided the items are unused, unopened, and in their original condition.
  • Customers are responsible for return shipping costs unless the item was damaged or defective upon receipt.

3. Refunds

  • Refunds for eligible items will be processed within [Insert Timeframe, 7-10 business days after we receive the returned item or confirm the issue.
  • Refunds will be issued to the original payment method.

4. Incorrect or Missing Items

  • If you receive an incorrect or incomplete order, please notify us immediately at Phone Number : 870-377-3014. We will resolve the issue promptly by providing the missing items or issuing a refund/credit.

Contact Us

For questions or concerns regarding our Shipping and Return Policy, please reach out to us:
Through the LENS Eatery LLC
Phone Number : 870-377-3014.